Refund policy


CANCELLATION, SHIPPING, RETURN AND REFUND POLICY


Domestic Shipping


  • Free Shipping: Whitemuds offers complimentary shipping on eligible orders, subject to a minimum purchase value. The eligibility criteria may be revised at the discretion of management and will be updated on the website accordingly.

  • Order Processing & Dispatch: Please allow 4–5 working days for your order to be processed and dispatched. Orders placed on Sundays or public holidays will be processed on the following working day. During peak periods, including festive and holiday seasons, processing and delivery may take longer than usual.

  • Delivery Restrictions: Orders cannot be shipped to P.O. Boxes or military addresses. Deliveries to remote or rural locations may require additional time. Orders involving engraving or customisation require additional processing time and will generally be dispatched within 10 working days.

  • Taxes & Duties: Domestic customers are responsible for any applicable state or local taxes charged on their order. Whitemuds cannot predict whether a shipment will be subject to additional taxes or the amount payable. In the event an order is refused due to applicable charges, the customer may be responsible for the cost of the goods and/or return shipping.

  • Order Tracking: Once your order has been dispatched, you will receive an email containing the shipment tracking details.

For any questions regarding your order or shipping, please contact us at contact@whitemuds.com.


International Shipping 


International orders are eligible for size exchanges only, subject to availability.

  • Exchange requests must be raised within 7 days of delivery.

  • Products must be unused, unworn, and returned in their original condition and packaging, with all tags and accessories intact.

  • Shipping, customs duties, taxes, and other charges for international exchanges are to be borne by the customer.

  • The shipping cost (both ways) for the exchange of product shall be borne by the customer.

  • The replacement pair will be dispatched only after the original pair is received and inspected by Whitemuds.

  • Exchanges are subject to stock availability. If the requested size is unavailable, the customer may choose another available size of the same product.

  • No refunds are offered on international orders, except where the product received is defective or incorrect.

  • Sale, customised, made-to-order, and personalised products are not eligible for exchange unless received defective or incorrectly.

  • Whitemuds reserves the right to decline an exchange if the product does not meet the above return-condition requirements.


Cancellation of Order by User


After placing an order, customer can only cancel the order from the order history before shipping of the order.


Cancellation of Order by WhiteMuds


WhiteMuds reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.


If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by WhiteMuds for re-delivery shall be claimed from the User.


Replacement/refund will not be issued for the following cases

The following items are not eligible for return or replacement:

  1. Products that have been used, worn, or opened.
  2. Products not returned in the same condition in which they were received.
  3. Products received by Whitemuds in a damaged, altered, or incomplete condition.
  4. Products sourced or delivered outside India.
  5. Products that do not meet applicable hygiene standards.

Whitemuds takes stringent measures to ensure that every product is inspected and delivered in perfect condition. However, in the unlikely event that a product is damaged during transit, has a manufacturing defect, or an incorrect product is delivered, we will arrange a replacement at no additional cost, provided the request is raised within the stipulated timeframe.

No returns or replacements will be accepted after the order has been processed, except in the circumstances mentioned above.

To request a replacement, please raise an exchange request through your Order History. Do not send the product back until you have received confirmation from Whitemuds. Once the exchange is approved and the product is received, we will arrange the replacement accordingly.

Whitemuds will not be responsible for any products sent back without prior confirmation or authorisation from our team.


 

Our Replacement/Order Alteration Policy


  • Replacement requests must be raised within 7 days of purchase and must not fall under any of the exclusions mentioned above.
  • Order alteration requests must be made within 48 hours of purchase and are subject to the same exclusions mentioned above.
  • No additional shipping charges will be applicable for replacement deliveries arising from the eligible reasons mentioned above.
  • In case of a replacement, our logistics partner will make up to three delivery attempts. If delivery cannot be completed due to the customer being unavailable, premises being locked, or any similar reason, the customer will remain liable for the order and applicable charges.
  • Perishable products and customised/made-to-order products are not eligible for return or replacement.


Refund Policy by WhiteMuds


  • Credit Card and Net Banking Payments: Refunds will be processed to the original payment method within 5–10 working days of the refund being initiated. The actual credit timeline may vary depending on the customer’s bank and payment gateway provider.

  • Cash Payments: Refunds for cash payments will be processed via NEFT within 7–10 working days after receiving the customer’s complete NEFT/bank details.

  • Whitemuds shall not be responsible for any delays in the refund being credited to the customer’s card or bank account, as such timelines are determined by the respective issuing bank or payment service provider.

  • Returns: For returned products, the refund process will be initiated only after the returned product(s) have been received and inspected by Whitemuds.


Cases of goods unavailability or service problem


• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final

• If the order is confirmed by us and we are not able to ship the product on time, then we give refunds to customer, if customer demands

• 100% refund will be given, if product is not available or vendor is not able to ship the products

• For courier products, if the delivery address is out-side the service area, then only 100% refund will be given


Shipping Returned Merchandise


We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. WhiteMuds does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.


Items Damaged in Shipping


WhiteMuds is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging and email us at contact@whitemuds.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to WhiteMuds, we will forward the applicable amount to you (note: original insurance cost is not refundable).


An email notification will be sent once the return has been processed